Job Description
Join our award-winning IT support team as a Part-Time Help Desk Specialist in Richmond, VA! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining a flexible schedule. This role offers remote flexibility with occasional on-site collaboration, competitive compensation, and growth opportunities in a dynamic tech environment.
Responsibilities
- Resolve hardware/software issues via phone, email, and remote support
- Diagnose and troubleshoot network connectivity problems
- Install and configure operating systems and applications
- Document technical issues and solutions in ITSM system
- Collaborate with senior engineers on complex escalations
- Conduct user training on security best practices
- Maintain asset inventory and documentation
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows/macOS and Active Directory
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently and prioritize tasks