Job Description
Join Memphis Tech Solutions as a Part-Time Help Desk Specialist and become the go-to tech hero for our growing client base! We're seeking a tech-savvy professional to deliver exceptional IT support in Memphis's vibrant business community. Enjoy flexible hours while troubleshooting hardware/software issues, implementing solutions, and ensuring seamless digital experiences. This role offers competitive pay and opportunities to expand your technical expertise in a collaborative environment.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Install and configure desktop/laptop systems and peripherals
- Document all support interactions in ticketing systems
- Train end-users on software applications
- Collaborate with IT team on system improvements
- Maintain security protocols for company assets
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS and Microsoft Office Suite
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ or Network+ certification a plus
- Ability to work independently with minimal supervision