Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Orlando is seeking motivated individuals to join our award-winning Help Desk Support team. No prior experience required – we provide all necessary certifications and hands-on training. Enjoy competitive pay, full benefits, and clear growth paths into network administration or cybersecurity roles. Our Orlando headquarters offers modern workspaces, mentorship from industry veterans, and a culture that values continuous learning. Join us to become the backbone of our digital infrastructure while building a lasting career in technology.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, application errors, and system malfunctions
- Document all support tickets using ticketing systems with detailed resolution notes
- Collaborate with Tier 2/3 teams on complex escalations while maintaining customer communication
- Deploy and configure new workstations, peripherals, and software installations
- Conduct cybersecurity awareness training for employees during onboarding
- Monitor system health and proactively address potential technical risks
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic familiarity with Windows/macOS operating systems and Microsoft Office suite
- Strong problem-solving abilities and customer service mindset
- Ability to learn technical concepts quickly through structured training
- Excellent verbal communication skills and patience when assisting non-technical users
- CompTIA A+ certification (will be provided during training)
- Valid driver's license for occasional on-site equipment support