Job Description
Are you ready to launch a rewarding career in Information Technology without needing prior experience? Orlando Tech Solutions is currently seeking motivated individuals for our Help Desk Support team. We believe in investing in our people, which is why we provide comprehensive paid training to transform you into a certified IT professional.
Join a dynamic team where your growth is our priority. We offer a collaborative environment, competitive benefits, and a clear path to advancement in the tech industry.
Responsibilities
- Provide exceptional first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage and respond to incoming help desk tickets with accuracy and urgency.
- Collaborate with senior IT staff to diagnose complex technical problems and implement effective solutions.
- Document all technical issues, resolutions, and user interactions in our ticketing system.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Ensure a high level of customer satisfaction by delivering clear, patient, and professional technical guidance.
- Stay updated on industry best practices and new technologies through our training programs.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree in IT is a plus).
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Excellent verbal and written communication skills with a strong customer-first mindset.
- Strong problem-solving abilities and a proactive attitude toward learning new technologies.
- Ability to work effectively in a team-oriented environment.
- Reliable computer and high-speed internet connection.