Job Description
Join our dynamic IT team in sunny Miami as an IT Support Trainee! We're seeking motivated individuals with a passion for technology to kickstart their careers in a supportive environment. Enjoy the unique benefit of weekly pay while gaining hands-on experience in enterprise IT systems. Our comprehensive training program covers everything from hardware troubleshooting to network security, preparing you for long-term growth in the tech industry. Work alongside certified professionals in a collaborative, fast-paced setting where your contributions matter. We offer competitive benefits, flexible scheduling options, and clear advancement pathways. Apply today and transform your future!
Responsibilities
- Provide first-level technical support for hardware/software issues across 150+ workstations
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network troubleshooting including Wi-Fi connectivity and VPN access
- Create and maintain detailed documentation for IT assets and procedures
- Collaborate with senior engineers on system upgrades and security patching
- Support users via ticketing system, phone, and in-person requests
- Participate in bi-weekly training sessions covering cloud technologies and cybersecurity fundamentals
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with ability to research technical solutions
- Excellent communication skills for both technical and non-technical users
- Ability to lift 30 lbs and work in various office environments
- Valid Florida driver's license for occasional off-site support
- Proficiency in Microsoft Office 365 and remote desktop tools
- Eagerness to learn new technologies in a fast-evolving field