Job Description
Join Omaha Tech Solutions' elite IT Support Trainee program and transform your career with comprehensive paid training! We're seeking motivated individuals to launch their journey in technology through our hands-on mentorship program. As a trainee, you'll gain industry-recognized certifications while supporting enterprise infrastructure in a collaborative environment. Our 6-month paid training covers networking, cloud systems, security protocols, and customer service excellence. No prior IT experience required – just your passion for technology and willingness to learn. This is your gateway to a stable, high-demand career with growth opportunities into network administration or cybersecurity roles.
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and ticketing systems
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Assist with network infrastructure monitoring and basic maintenance tasks
- Document technical issues and resolutions in knowledge base systems
- Collaborate with senior technicians on complex system deployments
- Participate in daily training sessions covering CompTIA A+ and Microsoft 365 fundamentals
- Adhere to ITIL best practices for incident and change management
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset and ability to work under pressure
- Valid driver's license and reliable transportation
- Must pass background check and pre-employment assessment
- Commitment to completing 6-month paid training program