Job Description
Launch your IT career with our comprehensive paid training program! TechForward Solutions is seeking motivated IT Support Trainees in Miami, FL. No prior experience required – we invest in your growth through structured mentorship, hands-on labs, and industry certifications. Join our dynamic team to gain expertise in network troubleshooting, system administration, and cybersecurity fundamentals while building a future-proof skill set.
Responsibilities
- Undergo 8-week paid training covering Windows OS, Active Directory, and cloud services
- Provide Tier 1 technical support to 200+ employees via phone, chat, and ticketing systems
- Deploy and configure hardware (workstations, printers, network equipment)
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system outages
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- Valid Florida driver's license (for occasional site visits)
- CompTIA A+ certification (provided upon training completion)