Job Description
Launch your IT career with our comprehensive paid training program! TechAdvance Solutions in Baltimore, MD is seeking motivated IT Support Trainees to join our growing team. No prior experience required – we provide hands-on training in network administration, system troubleshooting, cybersecurity fundamentals, and help desk operations. This 6-month paid training program combines classroom instruction with real-world experience, equipping you with industry-recognized certifications and the skills to excel in high-demand IT roles.
What We Offer:
- Full-time paid training ($45k-$55k/year)
- Industry certification preparation (CompTIA A+, Network+)
- Mentorship from senior engineers
- Direct hire opportunity upon successful completion
- Comprehensive benefits package
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide Tier 1 help desk support via phone, email, and chat
- Document IT incidents and resolutions using ticketing systems
- Assist with network monitoring and security protocols
- Participate in hands-on labs and certification training
- Collaborate with cross-functional teams on IT projects
- Adhere to ITIL best practices and company policies
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Willingness to obtain CompTIA certifications
- Ability to work flexible hours including occasional weekends
- Passion for technology and continuous learning
- Valid Maryland driver's license (for occasional site visits)