Job Description
Transform your career with our comprehensive IT Support Trainee program in Buffalo! We're seeking motivated individuals ready to launch into technology through paid training, mentorship, and hands-on experience. No prior IT experience required – we provide everything you need to succeed. Join our dynamic team and gain certifications while earning a competitive salary. This is your gateway to a stable, future-proof career in Buffalo's growing tech sector.
Responsibilities
- Undergo structured paid training in network administration, security protocols, and system troubleshooting
- Provide tier-1 technical support to internal staff and external clients via phone, chat, and email
- Install, configure, and maintain hardware/software systems including desktops and servers
- Document technical procedures, incident reports, and resolution steps in ticketing systems
- Collaborate with senior engineers on complex issues and infrastructure projects
- Participate in 24/7 on-call rotation after initial training period
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving skills and customer service orientation
- Basic familiarity with Windows/macOS operating systems
- Ability to lift 30 lbs and work in varied office/server environments
- Valid driver's license and reliable transportation
- Pass background check and pre-employment drug screening
- CompTIA A+ certification (or willingness to obtain during training)