Job Description
Join our award-winning IT team in Reno, NV and kickstart your tech career with our paid training program! Nevada Tech Solutions is seeking enthusiastic IT Support Trainees who thrive in fast-paced environments. Enjoy the stability of weekly pay while gaining hands-on experience with cutting-edge technology and enterprise systems. Our comprehensive 12-week curriculum covers everything from hardware diagnostics to cloud networking, with mentorship from senior engineers. Perfect for career changers and recent graduates!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktops, laptops, printers, and network equipment
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with cross-functional teams on cybersecurity initiatives
- Participate in hardware refresh projects and system migrations
- Develop troubleshooting scripts for common user issues
- Maintain inventory of IT assets and procurement records
Qualifications
- High school diploma or equivalent; A+ or CompTIA Network+ preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with customer-first mentality
- Ability to lift 30lbs and work in server environments
- Valid driver's license and reliable transportation
- Excellent written/verbal communication skills
- Must pass background check and pre-employment drug screen