Job Description
Join our dynamic IT team as a Part-Time Help Desk Support Specialist in Mesa, AZ! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. This flexible role offers the perfect opportunity to sharpen your troubleshooting skills while making a tangible impact. If you're passionate about resolving technical challenges and providing top-tier customer service, we want to meet you!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain workstations, laptops, and peripherals
- Document technical issues and resolutions in our ticketing system
- Collaborate with IT team on system upgrades and security patches
- Train end-users on software applications and best practices
- Monitor network performance and escalate critical incidents
- Maintain inventory of IT assets and software licenses
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency with Windows OS and Microsoft Office suite
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent communication and problem-solving skills
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision
- Valid Arizona driver's license (occasional on-site support required)
- Flexible availability including evenings/weekends