Job Description
Are you looking to launch a rewarding career in Information Technology? Nexus Tech Solutions is seeking a dedicated IT Support Trainee to join our dynamic team in Los Angeles. We offer a unique blend of rigorous training and flexible work hours, allowing you to balance your professional growth with your personal life.
In this role, you will work closely with senior technicians to resolve technical issues, manage IT infrastructure, and ensure our employees have the tools they need to succeed. We are looking for individuals who are eager to learn, possess a strong customer service mindset, and are ready to dive into the world of tech support.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and ticketing systems.
- Assist in diagnosing and resolving hardware, software, and network connectivity issues.
- Set up, configure, and maintain computer workstations and peripherals.
- Participate in onboarding processes for new employees and manage asset inventory.
- Document technical issues and resolutions in our knowledge base.
- Collaborate with the IT team to implement new software updates and security patches.
Qualifications
- Enrollment in or recent graduation from an IT certification program (e.g., CompTIA A+, Network+) is a plus.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Willingness to learn and adapt to new technologies quickly.