Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lincoln, NE! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation across our organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Document all incidents, resolutions, and asset updates in ITSM systems
- Deploy and configure workstations, peripherals, and mobile devices
- Train users on security protocols and best practices
- Collaborate with senior engineers on complex escalations
Qualifications
- 2+ years in IT help desk or desktop support role
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows OS, Microsoft 365, and basic networking
- Strong customer service skills with conflict resolution abilities
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Valid driver's license for occasional on-site support