Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees in Boston to join our dynamic team. Enjoy the stability of weekly pay while receiving hands-on training in cutting-edge technologies. This is your opportunity to grow with a company that invests in talent and offers clear career progression paths. Located in Boston's tech hub, you'll work alongside industry experts in a collaborative environment designed to accelerate your professional development.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document incidents, resolutions, and asset inventory using ITSM tools
- Collaborate with senior engineers on complex system implementations
- Participate in regular training sessions for emerging technologies
- Deliver exceptional customer service via phone, email, and in-person
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic understanding of Windows/macOS, networking concepts, and security principles
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service experience in technical settings
- Valid driver's license (for occasional off-site support)
- Passion for continuous learning in IT technologies