Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Richmond, VA! We're seeking a customer-focused tech enthusiast to deliver exceptional support to our growing client base. This is your chance to launch your IT career with a company that values innovation and professional growth. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment where your problem-solving skills shine. Apply today and start making an impact tomorrow!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, OS errors, and application malfunctions
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex system outages and escalations
- Deploy and configure new workstations and peripheral devices
- Conduct user training on IT systems and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification (or equivalent experience)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network connectivity and hardware issues
- Excellent verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work flexible hours including occasional on-call support