Job Description
Launch your IT career with a $5,000 sign-on bonus! TechForward Solutions seeks motivated IT Support Trainees in Saint Paul to join our award-winning team. This immersive 6-month program combines hands-on training with mentorship from senior engineers, preparing you for full-time roles in our growing organization. Enjoy competitive benefits, professional development stipends, and a clear path to advancement. No experience required – just passion for technology and customer service!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support via phone, chat, and ticketing systems
- Deploy and configure workstations under supervision
- Document procedures and knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Participate in weekly training sessions and certification prep
Qualifications
- High school diploma or equivalent (A+/Network+ preferred)
- Basic understanding of networking concepts (TCP/IP, DNS)
- Customer service mindset with strong communication skills
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- US citizenship or permanent residency required