Job Description
Launch your tech career with our paid IT Support Trainee program in Saint Paul, MN! We're seeking motivated individuals to join our dynamic team and gain hands-on experience in enterprise IT systems. This role offers weekly pay, structured training, and a clear path to full-time employment. Perfect for recent graduates or career changers with passion for technology.
Our 12-week curriculum covers desktop support, network fundamentals, security protocols, and customer service excellence. You'll work alongside certified engineers on real-world projects while receiving mentorship from industry veterans. Enjoy competitive compensation with weekly direct deposits, comprehensive benefits, and opportunities for certification reimbursement.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and remote access
- Deploy and configure workstations, laptops, and mobile devices
- Document incident tickets using ITSM tools (ServiceNow/Jira)
- Assist with network troubleshooting and basic system administration
- Collaborate with cross-functional teams on IT projects
- Conduct user training on new technologies and best practices
- Maintain accurate asset inventory and documentation
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and customer service skills
- Ability to lift 30lbs and work in server environments
- Valid driver's license for occasional on-site visits
- Pass background check and pre-employment drug screen
- Flexibility to work occasional evenings/weekends for deployments
- CompTIA A+ or similar certification is a plus