Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals in Wichita, KS to provide essential technical support to our clients. This full-time trainee position offers hands-on experience in troubleshooting, system maintenance, and customer service. No prior experience required – we provide comprehensive training and mentorship to help you grow into a certified IT professional. Enjoy competitive pay, benefits, and a collaborative work environment where your skills matter.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide remote and on-site technical support to internal teams and clients
- Install, configure, and maintain network infrastructure components
- Create and update technical documentation and knowledge base articles
- Collaborate with senior engineers to implement security protocols
- Monitor system performance and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and networking concepts
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to pursue industry certifications (CompTIA A+, Network+)