Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're urgently seeking motivated individuals in Jacksonville, FL to provide essential technical support across our organization. This hands-on role offers comprehensive training in network administration, system troubleshooting, and customer service excellence. If you're passionate about technology and eager to grow professionally, apply today to become part of our innovative workforce.
Responsibilities
- Diagnose and resolve hardware/software issues for employees across the organization
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network monitoring and basic cybersecurity protocols
- Document technical issues and solutions using ticketing systems
- Provide remote and on-site technical support with exceptional customer service
- Collaborate with senior IT staff on infrastructure projects
- Participate in continuous training to enhance technical skills
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a team environment
- Customer-focused mindset with patience and empathy
- Valid driver's license and reliable transportation for on-site support