Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're urgently seeking motivated individuals to provide critical technical support to our clients in the Washington, DC area. This hands-on role offers comprehensive training in network administration, system troubleshooting, and customer service excellence. Perfect for recent graduates or career changers with a passion for technology, this position includes mentorship from senior engineers and opportunities for professional certification. Work in a collaborative environment where your problem-solving skills and eagerness to learn will make a real impact.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and updates
- Document IT procedures and create knowledge base articles
- Collaborate with senior technicians to resolve complex technical problems
- Participate in IT infrastructure monitoring and maintenance tasks
- Deliver exceptional customer service with clear communication
- Complete vendor-specific training and certification programs
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows OS, networking principles, and security protocols
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- Willingness to work flexible hours including occasional weekends