Job Description
Are you ready to launch your career in technology? Apex Digital Systems is seeking a dedicated IT Support Trainee to join our dynamic team in Oakland, CA. This is a fantastic opportunity for recent graduates or career changers looking to gain hands-on experience in a fast-paced corporate environment.
You will work alongside senior technicians to support our employees with hardware, software, and network issues. We offer comprehensive training, mentorship from industry experts, and a clear path to advancement into specialized IT roles. If you are passionate about technology and eager to learn, apply today and start your journey with us.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and ticketing systems (ServiceNow/Jira).
- Assist in the installation, configuration, and maintenance of desktop hardware, laptops, printers, and peripherals.
- Troubleshoot software issues related to operating systems (Windows, macOS) and productivity suites.
- Manage user accounts, permissions, and access to network resources and cloud applications.
- Participate in onboarding new employees by setting up their workstations and accounts.
- Monitor system performance and report hardware or software defects to the engineering team.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent professional experience).
- Basic understanding of computer hardware components, networking, and operating systems.
- Strong problem-solving skills with a logical approach to diagnosing technical issues.
- Excellent written and verbal communication skills; ability to explain complex concepts to non-technical users.
- Willingness to learn new technologies and obtain industry certifications (CompTIA A+ preferred).
- Reliable transportation to the Oakland office.