Job Description
Ready to launch your IT career tomorrow? Capital Tech Solutions is seeking passionate IT Support Trainees to join our dynamic team in Washington, DC. This accelerated program combines hands-on training with real-world experience, preparing you for a thriving career in technology. You'll work alongside industry experts while supporting Fortune 500 clients with cutting-edge infrastructure. Start immediately with our comprehensive onboarding – no experience required, just drive and eagerness to learn!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support for network connectivity, printers, and mobile devices
- Document technical solutions using ITSM tools (ServiceNow/Jira)
- Assist with cybersecurity protocols including endpoint protection and access controls
- Collaborate with senior engineers on complex infrastructure projects
- Deliver exceptional customer service via ticketing systems and remote support
- Participate in weekly training sessions covering cloud platforms (AWS/Azure)
Qualifications
- High school diploma or equivalent; technical certifications a plus
- Basic understanding of networking concepts (TCP/IP, DNS)
- Proficiency with Microsoft Office 365 and troubleshooting tools
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to lift 20 lbs for equipment handling
- Valid driver's license for occasional site visits
- US citizenship or permanent residency required