Job Description
Launch your IT career tomorrow with our accelerated trainee program! TechNova Solutions is seeking passionate individuals to join our Oakland-based IT Support team. No experience required—just drive and eagerness to learn. You'll receive hands-on training in network administration, system troubleshooting, and cybersecurity fundamentals while supporting Fortune 500 clients. Our modern downtown office offers mentorship from industry experts, clear career progression paths, and comprehensive benefits including health insurance and 401K matching. Join us in building the digital infrastructure of tomorrow.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Deploy and configure workstations, servers, and network infrastructure
- Create and maintain technical documentation and SOPs
- Provide Tier 1 support via ticketing systems and direct channels
- Participate in cross-departmental IT projects
- Implement security protocols and access controls
- Train end-users on new systems and best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for hardware installations
- Valid California driver's license (for occasional site visits)
- CompTIA A+ certification or willingness to obtain within 6 months
- Customer service experience in technical environments