Job Description
Launch your IT career tomorrow with TechAdvance Solutions Inc.! We're seeking passionate IT Support Trainees to join our Irvine team immediately. This accelerated program combines hands-on experience with mentorship from industry experts to fast-track your technical expertise. No experience required – just drive and curiosity!
As a trainee, you'll gain exposure to enterprise systems, cybersecurity protocols, and client support while working in our state-of-the-art Irvine facility. We provide full equipment, training resources, and a clear path to permanent employment upon program completion. Join 85% of our trainees who advance to full IT roles within 12 months!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Assist in deploying and configuring Windows/macOS systems and peripherals
- Document incident tickets using ServiceNow and ITIL best practices
- Participate in cybersecurity awareness training and phishing simulations
- Collaborate with senior engineers on infrastructure projects
- Learn cloud service management (AWS/Azure) fundamentals
- Support office IT operations including AV systems and conference rooms
Qualifications
- High school diploma or equivalent; IT certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of operating systems, networking, and security concepts
- Customer service experience or strong communication skills
- Ability to troubleshoot hardware and software issues systematically
- Willingness to learn and adapt to new technologies quickly
- Valid driver's license for equipment transport (if applicable)
- Passion for technology and continuous learning mindset