Job Description
Launch your IT career tomorrow with NexusTech Solutions! We're seeking motivated IT Support Trainees in Fort Worth, TX to join our dynamic team. No prior experience required – we provide comprehensive training and mentorship to transform you into a certified IT professional. Enjoy competitive pay, flexible schedules, and rapid advancement opportunities. Work with cutting-edge technology while serving local businesses and government agencies. Limited positions available – apply now to start your journey in the high-demand IT field!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document incident tickets using ITSM tools (ServiceNow/Jira)
- Assist with network infrastructure monitoring and basic maintenance
- Train on cybersecurity best practices and data protection protocols
- Collaborate with senior engineers on complex problem resolution
- Participate in 90-day accelerated certification program (CompTIA A+/Network+)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical thinking skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work flexible shifts including weekends if required
- Valid Texas driver's license (for occasional on-site visits)
- Pass background check and drug screening