Job Description
Launch your IT career with our elite IT Support Trainee program in Pittsburgh! Join a dynamic team where you'll gain hands-on experience in cutting-edge technology while earning a competitive salary plus a $7,500 sign-on bonus. We provide comprehensive training, mentorship from industry experts, and a clear path to career advancement. Work with Fortune 500 clients in a collaborative, fast-paced environment that values innovation and professional growth. This is your opportunity to transform your passion for technology into a rewarding career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing systems and remote support tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical processes and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in cross-departmental IT initiatives and training sessions
- Monitor system health and proactively address potential security vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation