Job Description
Launch your IT career with our comprehensive IT Support Trainee program in Durham, NC! Join TechSolutions Inc., a leading technology firm committed to nurturing talent. We're offering a $5,000 sign-on bonus for qualified candidates ready to build foundational skills in network administration, cybersecurity, and system troubleshooting. Enjoy hands-on training, mentorship from industry experts, and a clear career progression path to full-time IT roles. Our modern office features cutting-edge labs and collaborative workspaces designed for accelerated learning. Apply today to transform your passion for technology into a rewarding career!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 100+ workstations
- Deploy and configure Windows/macOS systems using imaging tools
- Assist with network monitoring and basic security protocols
- Create and maintain IT documentation and knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in 24/7 on-call rotation after training period
- Implement data backup and disaster recovery procedures
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Strong troubleshooting skills for Windows/macOS environments
- Basic understanding of TCP/IP networking concepts
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs and work with cabling infrastructure
- Valid driver's license and reliable transportation
- Passion for continuous learning and technology trends