Job Description
Join our award-winning IT team in Indianapolis as a Help Desk Support Specialist and kickstart your career with a $2,500 sign-on bonus! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy competitive benefits, ongoing training, and a dynamic work environment in Indiana's tech hub.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for 500+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Manage ticket lifecycle in ServiceNow with 95% first-contact resolution rate
- Document solutions in knowledge base and contribute to IT process improvements
- Collaborate with network/infrastructure teams on complex escalations
- Conduct user training on new systems and security protocols
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ certification or equivalent industry credential
- Proficiency in Active Directory, VPN configurations, and cloud services (O365)
- Strong diagnostic skills with ability to troubleshoot hardware/software issues
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)