Job Description
Are you ready to launch a rewarding career in Information Technology? Alaska Digital Services is looking for a dedicated IT Support Trainee to join our dynamic team in Anchorage, AK. We are committed to fostering talent and offering a comprehensive training program designed to accelerate your professional growth.
In this role, you will work under the guidance of senior IT professionals to support our internal infrastructure and end-users. We are excited to offer a generous Sign-On Bonus of $2,500 to new hires who demonstrate the drive and aptitude to excel in our technical environment.
Why Join Us?
- Comprehensive mentorship and training programs.
- Pathway to high-level IT certifications.
- Competitive salary and benefits package.
- Collaborative and inclusive work culture.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person help desk requests.
- Diagnose and troubleshoot hardware, software, and network connectivity issues for desktops, laptops, and peripherals.
- Install, configure, and maintain operating systems (Windows/Linux) and essential business applications.
- Assist in the deployment and setup of new workstations and mobile devices.
- Document all technical issues, resolutions, and steps taken in our ticketing system to maintain accurate records.
- Collaborate with the IT team to perform routine server maintenance and backups.
- Conduct basic user training sessions on security protocols and software usage.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science, IT, or related field is a plus.
- Fundamental knowledge of computer hardware components, networking concepts, and operating systems.
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent written and verbal communication skills to interact effectively with non-technical staff.
- Ability to lift and move computer equipment (up to 50 lbs) as needed for deployment.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) during the training period.
- Reliable transportation and internet access for occasional on-site visits.