Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate IT Support Trainees in Pittsburgh to join our dynamic team. This comprehensive training program combines hands-on experience with industry certifications, all while offering a competitive salary and a $5,000 sign-on bonus. You'll work alongside senior engineers in a collaborative environment focused on innovation and growth.
Our 6-month intensive curriculum covers network infrastructure, cloud systems, cybersecurity fundamentals, and enterprise software. Upon successful completion, trainees transition into permanent full-time roles with advancement opportunities. We provide all necessary training materials, exam vouchers, and mentorship to ensure your success.
Responsibilities
- Deploy, configure, and troubleshoot desktop/laptop hardware and software systems
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems
- Assist with network infrastructure monitoring and basic maintenance tasks
- Document IT processes, procedures, and knowledge base articles
- Participate in cross-departmental IT projects and shadowing opportunities
- Complete weekly training modules and prepare for industry certifications (CompTIA A+, Network+)
- Collaborate with senior engineers to resolve complex technical issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving skills and customer service orientation
- Ability to learn technical concepts quickly and apply them in practical scenarios
- Excellent written and verbal communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation
- Must be authorized to work in the United States