Job Description
Launch your IT career with InnovateTech Solutions in Durham, NC! We're seeking motivated IT Support Trainees ready to grow in a dynamic environment. Enjoy a $5,000 sign-on bonus and join our award-winning team providing cutting-edge tech support to Fortune 500 clients. This 6-month intensive program combines hands-on training with mentorship from senior engineers, ensuring rapid skill development in networking, security, and cloud technologies. Benefit from tuition reimbursement for certifications and clear pathways to full-time roles. Apply today and transform your passion for technology into a thriving career!
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote desktop for enterprise systems
- Diagnose hardware/software issues using ticketing systems (ServiceNow/Jira)
- Deploy and configure workstations, peripherals, and network equipment
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on complex system migrations
- Participate in 24/7 on-call rotation after training period
Qualifications
- High school diploma or GED; Associate's degree in IT preferred
- CompTIA A+ or Network+ certification (or ability to obtain within 90 days)
- Basic understanding of Windows/macOS, Active Directory, and TCP/IP
- Strong problem-solving and customer communication skills
- Experience with helpdesk software (Zendesk/Bomgar) a plus
- Valid driver's license and reliable transportation