Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! At TechSolutions Inc., we're committed to nurturing emerging talent through our comprehensive training program. This full-time, direct-hire position offers hands-on experience in enterprise-level IT environments, mentorship from senior engineers, and a clear path to becoming a certified IT professional. You'll gain exposure to cutting-edge infrastructure while supporting Silicon Valley's leading businesses. If you're passionate about technology, eager to learn, and thrive in collaborative settings, this is your gateway to a rewarding IT career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document IT procedures, solutions, and knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Participate in ongoing training to develop advanced technical skills
- Monitor system health and implement preventative maintenance
- Deliver exceptional customer service with SLA adherence
Qualifications
- High school diploma or equivalent (A+/Network+ certifications preferred)
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving abilities and analytical thinking
- Excellent written and verbal communication skills
- Ability to work in fast-paced, deadline-driven environments
- Customer service mindset with patience and empathy
- Valid California driver's license and reliable transportation