Job Description
Are you a tech enthusiast looking to launch your career in Information Technology? Apex Tech Solutions is seeking a dedicated IT Support Trainee to join our dynamic team in Richmond, Virginia. We offer a comprehensive training program designed to fast-track your development into a certified IT professional.
In this role, you will work closely with senior IT staff to resolve technical issues, manage network infrastructure, and provide exceptional support to our internal clients. We believe in investing in our people, offering mentorship, and a clear path for advancement within the IT sector.
Responsibilities
- Assist in the setup, configuration, and maintenance of desktop hardware and peripherals for employees.
- Resolve incoming help desk tickets regarding software conflicts, network connectivity, and hardware malfunctions.
- Participate in scheduled maintenance windows and system updates to ensure business continuity.
- Document technical issues and resolutions in our ticketing system (ServiceNow/Jira) for knowledge management.
- Collaborate with the cybersecurity team to monitor system alerts and ensure data integrity.
- Learn and assist in basic network administration tasks, including VLAN configuration and firewall management.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic understanding of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting methodologies.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent communication skills and a customer-centric attitude.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) upon completion of the trainee program.