Job Description
Are you ready to kickstart your career in the booming tech industry? Apex Digital Systems is seeking a motivated IT Support Trainee to join our dynamic team in Kansas City, MO.
We believe in nurturing talent. As a Trainee, you won't just be fixing tickets; you will undergo a structured training program designed to turn you into a certified IT professional. Enjoy the flexibility of our remote-friendly policy while gaining hands-on experience with enterprise-level infrastructure.
Why Join Us?
- Comprehensive Training: Mentorship from senior engineers.
- Career Growth: Clear path to SysAdmin or Network Engineer roles.
- Flexible Work Environment: Hybrid model available.
Responsibilities
- Tier 1 & 2 Support: Provide technical assistance to employees via phone, email, and remote desktop tools.
- Hardware Troubleshooting: Diagnose and resolve issues related to laptops, printers, scanners, and peripherals.
- Software Deployment: Assist in the installation, configuration, and maintenance of operating systems and business applications.
- Network Administration: Support basic network connectivity, Wi-Fi setups, and VPN configurations.
- Documentation: Maintain accurate records of incidents, resolutions, and technical assets using ITSM tools.
- Security Compliance: Assist in enforcing company security policies and conducting basic security audits.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field (or equivalent military experience).
- Technical Basics: Familiarity with Windows 10/11, Active Directory, and basic networking concepts (TCP/IP, DNS).
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot issues logically and efficiently.
- Customer Service: A patient and professional demeanor when interacting with internal clients.
- Availability: Must be willing to work flexible hours, including occasional on-site support in Kansas City.