Job Description
Join our dynamic IT team as an IT Support Trainee in Kansas City, MO! This urgent opening offers a comprehensive training program designed to launch your career in technology. You'll gain hands-on experience with cutting-edge systems while supporting our clients' digital infrastructure. We're seeking motivated individuals passionate about technology and committed to delivering exceptional customer service. With competitive compensation and rapid advancement opportunities, this is your chance to grow with a forward-thinking company. Apply today and start your journey in IT!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document incidents and solutions in our IT service management system
- Collaborate with senior technicians to resolve complex technical problems
- Assist in cybersecurity awareness training for employees
- Participate in regular skills development and certification programs
Qualifications
- High school diploma or equivalent; relevant certifications preferred (CompTIA A+, Network+)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving abilities and customer service orientation
- Ability to work independently and as part of a collaborative team
- Excellent communication skills with technical and non-technical stakeholders
- Valid driver's license and reliable transportation