Job Description
Launch your IT career with NexusTech Solutions! We're seeking motivated IT Support Trainees to join our remote-friendly team in Glendale, AZ. This immersive training program combines hands-on learning with mentorship from industry experts, equipping you with the skills to thrive in today's digital landscape. Enjoy flexible remote work options while building expertise in system administration, cybersecurity protocols, and customer support excellence. Join a culture of innovation where your growth is our priority.
Responsibilities
- Diagnose and resolve hardware/software issues across diverse systems
- Provide remote technical support via phone, chat, and ticketing systems
- Install, configure, and maintain desktop/laptop equipment
- Document incidents, solutions, and standard operating procedures
- Collaborate with senior engineers on complex technical challenges
- Participate in cybersecurity awareness training and best practices
- Assist with network monitoring and basic troubleshooting
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS/Linux operating systems
- Excellent problem-solving and communication skills
- Ability to work independently in a remote environment
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification during employment
- Reliable internet connection and dedicated home workspace