Job Description
Join our dynamic team as a Remote-Friendly IT Support Trainee in Chicago! We're seeking motivated individuals passionate about technology to launch their career in IT. This hybrid role combines remote flexibility with in-office collaboration at our downtown Chicago hub. You'll receive comprehensive training in systems administration, cybersecurity fundamentals, and customer service excellence. Our 6-month mentorship program includes hands-on experience with cloud platforms, network troubleshooting, and ticket management systems. Enjoy competitive benefits, professional development stipends, and a clear path to full-time IT Specialist roles. Perfect for recent graduates or career changers ready to build their technical skills in a supportive environment.
Responsibilities
- Provide remote technical support to employees via phone, chat, and ticketing systems
- Install, configure, and troubleshoot hardware/software including Windows/macOS environments
- Assist with network security protocols and data backup procedures
- Document technical issues and resolutions in knowledge base systems
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Participate in cross-departmental tech training sessions and workshops
- Monitor system health and perform routine maintenance tasks
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Customer service experience or strong communication skills
- CompTIA A+ or similar certification is a plus
- Ability to troubleshoot hardware/software issues methodically
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Self-motivated with eagerness to learn new technologies
- Valid driver's license for occasional in-site visits