Job Description
Are you looking to kickstart your career in Information Technology? IndyTech Solutions is seeking a motivated IT Support Trainee to join our growing team. We offer a hybrid work environment that is Remote Friendly, allowing you to learn from the best while enjoying flexibility.
As a Trainee, you will receive comprehensive mentorship and hands-on training in a supportive environment. We are looking for individuals eager to learn, problem-solve, and grow into future IT professionals.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues efficiently.
- Assist with the installation, configuration, and maintenance of computer systems.
- Monitor network performance and participate in system upgrades.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to understand advanced troubleshooting methodologies.
Qualifications
- High school diploma or equivalent; Bachelor's degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and peripherals.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- Ability to work independently and as part of a team.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+).