Job Description
Are you a tech-savvy problem solver looking for immediate impact? Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team in Milwaukee, WI. This is a fantastic opportunity to start your career or accelerate it with a forward-thinking company.
As a member of our support team, you will be the first line of defense for our employees, ensuring they have the tools and technology needed to succeed. We pride ourselves on our collaborative culture and commitment to employee growth.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- Supportive and inclusive work environment.
Responsibilities
- Troubleshoot and resolve hardware and software issues for end-users efficiently.
- Provide remote and on-site technical support via phone, email, and in-person.
- Manage user accounts, permissions, and security access within Active Directory.
- Install, configure, and maintain operating systems (Windows/macOS) and applications.
- Document technical solutions and maintain a comprehensive knowledge base.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Maintain a clean and organized IT workspace.
Qualifications
- High school diploma or equivalent; Associate degree in IT preferred.
- 1-2 years of experience in a help desk or IT support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Excellent interpersonal and communication skills with a customer-centric approach.
- Ability to work flexible hours, including weekends and after-hours on-call rotation.
- Problem-solving mindset with a proactive attitude.