Job Description
Launch your IT career with TechSolutions Pro! We're seeking a motivated Remote Friendly IT Support Trainee to join our dynamic team in New Orleans. This hybrid role combines remote flexibility with on-site collaboration opportunities. You'll receive comprehensive training in cutting-edge technologies while providing essential support to our clients. Our culture emphasizes growth, innovation, and work-life balance. Join us to transform your passion for technology into a professional career with unlimited advancement potential.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Assist with system installations, configurations, and upgrades
- Document all support tickets and solutions in ITSM systems
- Collaborate with senior engineers on complex technical challenges
- Contribute to knowledge base creation and maintenance
- Participate in continuous training programs and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Self-motivated with ability to learn new technologies quickly
- Comfortable working independently in remote settings
- CompTIA A+ certification (or willingness to obtain within 6 months)