Job Description
Are you ready to kickstart your career in the dynamic world of Information Technology? Apex Innovations is seeking a motivated IT Support Trainee to join our rapidly growing team in Plano, TX. This is a fantastic opportunity for recent graduates or career changers to gain hands-on experience with industry-leading technologies under the mentorship of senior engineers.
We value curiosity, resilience, and a strong desire to learn. As an IT Support Trainee, you won't just be answering tickets; you'll be learning how to troubleshoot complex systems, support a diverse client base, and contribute to the infrastructure that keeps our business running smoothly.
Why Join Us?
- Comprehensive training program to fast-track your IT career.
- Opportunity to earn industry-recognized certifications.
- Collaborative and inclusive work culture in the heart of Plano.
- Competitive salary and benefits package.
Responsibilities
- Troubleshooting & Support: Diagnose and resolve hardware and software issues for end-users via phone, email, and in-person support.
- System Administration: Assist in the installation, configuration, and maintenance of operating systems (Windows, Linux) and office productivity software.
- Network Assistance: Support local area network (LAN) operations and troubleshoot connectivity issues.
- Asset Management: Help track and manage IT inventory, including laptops, printers, and peripherals.
- Documentation: Maintain accurate records of technical issues, resolutions, and tickets within the service desk management system.
- User Training: Conduct basic training sessions for employees on new software tools and security protocols.
Qualifications
- Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field is a plus.
- Technical Basics: Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Communication: Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical thinking and troubleshooting skills.
- Soft Skills: Eagerness to learn, adaptability, and a customer-service oriented mindset.
- Availability: Ability to work full-time hours and occasional evenings or weekends as needed.