Job Description
Launch your IT career with our comprehensive paid training program! TechAdvance Solutions is seeking motivated individuals in Baltimore, MD to join our 12-week IT Support Trainee initiative. No prior experience required – we provide hands-on training in network administration, system troubleshooting, cybersecurity fundamentals, and customer service excellence. Upon completion, you'll earn industry certifications and transition into a permanent IT Support Specialist role with competitive salary and benefits package. Our team-driven environment offers mentorship from seasoned professionals and clear pathways for career advancement into cloud computing and DevOps.
Responsibilities
- Participate in immersive technical training covering Windows/Linux OS, Active Directory, and network protocols
- Master ticket resolution processes using service management tools like Jira and ServiceNow
- Develop customer support skills through simulated and real-world user interaction scenarios
- Learn hardware diagnostics and repair for laptops, workstations, and network equipment
- Practice security best practices including vulnerability scanning and incident response
- Collaborate on cross-departmental IT projects to build practical experience
- Document technical procedures and create knowledge base articles
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic computer literacy and willingness to learn technical concepts
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license (for occasional equipment transport)
- Pass background check and drug screening
- Commitment to completing the full 12-week training program