Job Description
Launch your IT career with our comprehensive paid training program! TechGrow Solutions Inc. is seeking motivated individuals in Durham, NC to join our IT Support Trainee team. No prior experience required—we'll provide hands-on training in networking, security, cloud systems, and troubleshooting. Enjoy a structured 6-month mentorship program with certified instructors, followed by a full-time role with competitive benefits. Join our award-winning team and grow your skills while making a real impact.
Responsibilities
- Install, configure, and maintain hardware/software systems under mentor guidance
- Provide tier-1 technical support to resolve user issues via phone, chat, and remote access
- Document IT processes and create knowledge base articles
- Assist with network monitoring and security protocols
- Collaborate with senior engineers on complex infrastructure projects
- Participate in weekly training sessions and certification prep
Qualifications
- High school diploma or GED (college degree preferred)
- Basic computer literacy with willingness to learn technical skills
- Strong problem-solving and critical thinking abilities
- Excellent communication and customer service skills
- Ability to work in a fast-paced team environment
- Valid driver's license (for occasional site visits)