Job Description
Launch your IT career with our comprehensive paid training program! NexusTech Solutions is seeking motivated individuals to join our IT Support Trainee cohort in Atlanta. This 12-week paid training program combines hands-on labs, mentorship, and real-world experience to transform you into a certified IT professional. No prior experience required – we provide all necessary certifications and tools. Upon completion, you'll transition into a full-time IT Support Specialist role with competitive benefits and growth opportunities.
Our training covers: CompTIA A+ certification, Windows Server administration, network troubleshooting, cybersecurity fundamentals, and customer service excellence. Join Atlanta's fastest-growing tech employer and build a future-proof career in just 3 months!
Responsibilities
- Participate in 12-week paid technical training covering hardware, software, and network systems
- Shadow senior IT support engineers on client-site troubleshooting and system maintenance
- Learn to diagnose and resolve desktop/laptop issues, network connectivity problems, and software conflicts
- Practice customer service techniques through simulated helpdesk interactions
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Complete industry certification exams (CompTIA A+, Network+)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent verbal communication and customer service aptitude
- Willingness to learn technical concepts and adapt to new technologies
- Reliable transportation for on-site training rotations
- Passion for technology and helping others
- Ability to pass background check and drug screening