Job Description
Join our award-winning IT team and kickstart your career with comprehensive paid training! TechAdvance Solutions is seeking motivated IT Support Trainees in St. Louis, MO. No prior experience required – we provide hands-on mentorship and industry certifications. Work with cutting-edge technology while serving Fortune 500 clients in a collaborative, growth-oriented environment. Our 90-day paid training program includes hardware/software fundamentals, network troubleshooting, and customer service excellence. Full benefits package included upon completion.
Responsibilities
- Install, configure, and troubleshoot desktop/laptop hardware and software systems
- Provide Tier 1 user support via phone, email, and ticketing systems
- Document technical procedures and maintain accurate service records
- Collaborate with senior engineers on network security protocols
- Participate in rotational training across IT domains (helpdesk, infrastructure, security)
- Deliver exceptional customer service with SLA adherence
- Complete vendor certification training (CompTIA A+, Microsoft 365)
Qualifications
- High school diploma or equivalent (college preferred)
- Passion for technology and problem-solving aptitude
- Strong communication skills with ability to explain technical concepts
- Basic familiarity with operating systems (Windows, macOS)
- Ability to lift 30 lbs and work in a lab environment
- Valid driver's license and reliable transportation
- Must pass background check and drug screen
- Commitment to completing 6-month training program