Job Description
Join our dynamic IT team in Omaha and kickstart your career in technology! As an IT Support Trainee, you'll receive hands-on training and mentorship to become a proficient IT professional. We're seeking motivated individuals with a passion for problem-solving and customer service to join our growing company. This is your opportunity to build foundational skills in network administration, system troubleshooting, and cybersecurity while working with cutting-edge technology in a supportive environment. Apply today to begin your journey toward a rewarding IT career!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues including desktops, laptops, printers, and network connectivity
- Install, configure, and maintain operating systems and applications
- Assist with cybersecurity protocols and data protection measures
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Participate in ongoing training to develop technical expertise
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic understanding of computer systems and networking concepts
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in a team environment
- CompTIA A+ certification or willingness to obtain within 6 months