Job Description
Join our award-winning IT team in Philadelphia and become the hero of workplace technology! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse workforce. Enjoy a modern downtown office, cutting-edge tools, and a culture where your problem-solving skills shine. If you thrive in fast-paced environments and love making technology accessible, this is your next career move.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for 200+ employees
- Manage Active Directory, Office 365, and VPN configurations
- Document solutions in ITSM system (ServiceNow) and maintain knowledge base
- Collaborate with network/infrastructure teams on escalated issues
- Train users on new systems and security protocols
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 3+ years in Tier 2/3 help desk support
- Expertise in Windows 10/11, Active Directory, and Office 365
- CompTIA A+/Network+ certifications or equivalent experience
- Strong diagnostic skills for printers, VoIP systems, and mobile devices
- Experience with ITSM tools (ServiceNow preferred)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duties