Job Description
Welcome to Apex Tech Solutions, a leading provider of innovative technology services in Baton Rouge! We are currently looking for a motivated and eager IT Support Trainee to launch their career with us.
Do you have a passion for technology and a desire to solve problems? We don't require a background in IT—we require drive, curiosity, and a willingness to learn. We provide extensive on-the-job training to help you become a certified IT professional.
As a Trainee, you will be the first line of defense for our clients, supporting daily operations and learning the ropes of network administration, hardware repair, and software troubleshooting.
What We Offer:
- Zero prior experience required.
- Comprehensive paid training program.
- Career growth into Network Engineer or Systems Administrator roles.
- Modern work environment in the heart of Baton Rouge.
Responsibilities
- Provide Tier 1 technical support to internal employees and external clients.
- Troubleshoot hardware and software issues (printers, laptops, operating systems).
- Assist in the installation, configuration, and maintenance of IT equipment.
- Respond to helpdesk tickets in a timely and professional manner.
- Document technical issues and resolutions in the ticketing system.
- Learn and assist with basic network infrastructure maintenance under supervision.
- Collaborate with senior technicians to improve service delivery.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy (Windows and Mac experience is a plus).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent communication skills to interact with non-technical users.
- A valid driver's license is preferred.
- Ability to work full-time hours and participate in evening/weekend training sessions if needed.
- Aptitude for learning new technologies quickly.