Job Description
Join our award-winning IT team and kickstart your tech career! TechSolutions KC is seeking motivated IT Support Trainees to provide exceptional technical assistance to our Kansas City clients. No experience needed – we provide comprehensive training and mentorship to transform passionate beginners into confident IT professionals. Enjoy competitive pay, growth opportunities, and a collaborative environment where your curiosity drives innovation.
Why Join Us?
- Industry-leading certification program (CompTIA A+, Network+)
- Clear career advancement path to senior roles
- Flexible work arrangements after training
- Health benefits and 401(k) matching
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for diverse client systems
- Document support tickets using ITSM software (ServiceNow)
- Install/configure workstations, networks, and cloud services
- Collaborate with senior engineers on complex problem-solving
- Conduct periodic system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent required (college preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license for occasional on-site visits
- Passion for technology and continuous learning