Job Description
Join our dynamic IT team and launch your career in technology! Pittsburgh Tech Solutions is seeking motivated IT Support Trainees to provide exceptional technical assistance to our clients. This entry-level position offers comprehensive training and mentorship to develop your skills in network administration, system troubleshooting, and cybersecurity fundamentals. No prior experience is required – we're looking for passionate learners with strong problem-solving abilities and a desire to grow in the fast-paced IT industry. Enjoy competitive benefits, flexible work arrangements, and clear advancement opportunities within our Pittsburgh-based organization.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network administration tasks including user account management
- Document technical procedures and maintain service desk ticketing systems
- Collaborate with senior engineers to resolve complex technical challenges
- Participate in ongoing training to develop expertise in cloud technologies
- Support cybersecurity initiatives including patch management and access controls
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic knowledge of computer hardware and operating systems
- Strong customer service orientation with excellent communication skills
- Ability to troubleshoot problems logically and methodically
- Willingness to learn new technologies through company training programs
- Valid driver's license for occasional client site visits
- CompTIA A+ certification (or willingness to obtain within 6 months)